Your Privacy Matters To Us

We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Our Commitment

RichStone Assets Private Limited ("RichStone", "we", "our", "us") is engaged in providing wealth management, investment advisory facilitation, loan advisory, insurance facilitation, corporate advisory, and allied financial services.

To provide these services, RichStone may be required to complete Know Your Client (KYC) formalities and comply with regulatory, legal, and governmental requirements. Accordingly, your personal data may be collected, verified, shared, or updated with relevant regulatory authorities or service providers, as applicable.

This Privacy Policy explains how RichStone collects, uses, shares, and safeguards your Personal Data when you access our website, mobile application "RichStone Assets", or interact with us through any other platform.

Legal Framework

RichStone is governed by applicable laws in India, including:

  • The Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Digital Personal Data Protection Act, 2023
  • Other applicable rules, regulations, and guidelines, as amended from time to time

RichStone collects and processes Personal Data only to the extent necessary to provide services and comply with applicable laws.

Personal Data

"Personal Data" refers to any data by which you may be identified. It does not include data that is publicly available or accessible in the public domain. Protecting your privacy and Personal Data is a core commitment of RichStone.

Information / Personal Data Collected

RichStone may collect the following Personal Data, including but not limited to, directly or indirectly through its affiliates and authorized intermediaries:

  • Personal details: Name, contact details, residential address, date of birth, PAN, Aadhaar, passport, voter ID, driving licence, education details
  • Financial details: Income, expenses, net worth, credit history, bank details
  • Transaction details: Investment, loan, insurance, and payment history
  • Employment details: Occupation, employer name, designation, salary, benefits
  • Risk profiling & investment data: Risk profile, investment preferences, nominee and beneficiary details
  • Documents: Images/videos of KYC documents and photographs
  • Voice recordings: Calls with customer support for service or grievance handling
  • Technical data: IP address, timestamps, geolocation, device identifiers
  • Consents & signatures: Specimen signatures, electronic consents, mandates
  • Feedback: Opinions, survey responses, and reviews

Usage of Personal Data

Subject to applicable laws, RichStone may use your Personal Data to:

  • Facilitate and process transactions
  • Verify identity and conduct KYC/AML checks
  • Provide investment, loan, insurance, and advisory services
  • Respond to queries, complaints, and grievances
  • Provide transaction updates and account statements
  • Improve, monitor, and review products and services
  • Conduct audits, compliance checks, and regulatory reporting
  • Maintain records as required by law
  • Communicate service updates, educational content, and promotional offers
  • Fulfill legal, regulatory, or court-mandated requirements
  • Protect and defend the rights of RichStone and its users

Sharing of Personal Data

RichStone may share Personal Data on a need-to-know basis with:

  • Registrars & Transfer Agents (RTAs)
  • Mutual Funds, AMCs, insurers, banks, NBFCs
  • Depositories, exchanges, clearing corporations
  • KYC Registration Agencies (KRA), CKYC Registry
  • Regulatory, statutory, judicial, or governmental authorities
  • Technology, cloud, CRM, payment gateway, and service providers

All such sharing is done under strict confidentiality obligations and reasonable security practices. RichStone shall not be responsible for inaccuracies in Personal Data provided by you or misuse not attributable to RichStone.

Other Websites

Our website or app may contain links to third-party websites. RichStone is not responsible for the privacy practices or content of such third-party sites. Users are encouraged to review their privacy policies separately.

Storage & Security Practices

  • All Personal Data is stored and processed at locations maintained by the website or application maintenance agency, in accordance with applicable laws.
  • Secure servers, encryption, access controls, and audit mechanisms are used
  • Regular cybersecurity audits are conducted
  • App-level security includes login authentication, OTP, and device binding

While we take reasonable security measures, RichStone shall not be liable for loss caused by events beyond its control, including force majeure events such as cyber-attacks, natural disasters, or government actions.

Personal Data is retained only for as long as necessary to fulfill the purpose for which it was collected. Upon completion of the retention period, data is securely deleted or anonymized where technically feasible.

Your Rights

You have the right to:

  • Access, correct, update, or amend your Personal Data
  • Withdraw consent, subject to legal and regulatory requirements
  • Request deletion of data where legally permissible

Requests can be made by contacting us with sufficient details for verification.

Communications

RichStone may communicate with you via calls, SMS, email, WhatsApp, or app notifications for service updates, transactional alerts, educational content, and promotions.

Grievance Redressal

If you have any concerns or grievances regarding this Privacy Policy or use of your Personal Data, please contact:

Grievance Officer
Email: contact@richstoneassets.com

We will make reasonable efforts to address and resolve concerns promptly.

Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on our website and app. Users are encouraged to review this policy periodically.

Consent

By using the RichStone Assets website or mobile application, you expressly consent to the collection, use, processing, and disclosure of your Personal Data in accordance with this Privacy Policy. Your consent is deemed to be free, informed, specific, unconditional, and unambiguous.